Support
We're here to help you get the most out of Noir.
Frequently Asked Questions
How do I get started?
After downloading the app, you'll be guided through a quick onboarding process. Create your first subject, add a learning resource, and mark it complete to see your first streak. You'll be learning within minutes.
Can I sync my data across devices?
Currently, Noir. stores all data locally on your device for maximum privacy. We don't offer cloud sync. However, if you use iCloud Backup, your data will be restored when you get a new device.
How do streaks work?
Your streak increases by 1 each day you complete at least one resource. If you miss a day, you get one free "streak freeze" per week that automatically protects your streak. Pro users can also recover a broken streak by completing 2 resources the next day.
Does the timer work when I close the app?
Yes. The timer continues running even when you switch to other apps or lock your screen. When you return, your timer will be right where you left it.
What's the difference between Free and Pro?
The free version includes unlimited curriculums with up to 3 subjects each, basic stats, and one share card template. Pro unlocks unlimited subjects, all premium share card templates, weekly activity charts, timer analytics, and streak recovery features.
How do I manage notifications?
Go to the Settings tab in the app to customize your notifications. You can enable/disable daily reminders, set your preferred time, and toggle weekly recap notifications.
How do I cancel my Pro subscription?
Subscriptions are managed through the App Store. Go to Settings → Your Name → Subscriptions → Noir. → Cancel Subscription.
How do I delete my data?
Since Noir. doesn't require an account and stores data locally, uninstalling the app removes all your data. There's no account to delete. You can also delete individual curriculums within the app.
Can I add any type of learning resource?
Absolutely. You can add YouTube videos, articles, podcasts, online courses, books, exercises — anything with a URL or just a title. The app supports links from any website.
Troubleshooting
App crashes or freezes
- Make sure you have the latest version installed
- Try force-closing the app and reopening it
- Restart your device
- If the issue persists, contact us with details about when the crash occurs
Streak didn't update
- Streaks update when you mark a resource as complete
- Make sure you completed at least one resource on that day
- Check that your device's date and time are set correctly
- Streaks are calculated based on your device's timezone
Notifications not working
- Check that notifications are enabled in the app's Settings tab
- Verify notification permissions in your device Settings
- Make sure "Do Not Disturb" mode is off during your scheduled notification time
Timer issues
- Ensure your device's date and time settings are set to automatic
- Check that the app has permission to run in the background
- Avoid force-closing the app while the timer is running
Still need help?
Can't find the answer you're looking for? We typically respond within 24–48 hours.
Contact SupportFeature Requests & Feedback
We love hearing from our users. If you have ideas for new features or suggestions for improvements, please reach out:
- Email: gosset.dev@gmail.com
Report a Bug
Found a bug? Help us improve by reporting it:
- Email: gosset.dev@gmail.com
- Include: Your device model, OS version, app version, and steps to reproduce
Resources
- Privacy Policy
- Compatibility: iOS 16+
Contact
For general inquiries:
- Support: gosset.dev@gmail.com